Our Story

Our Story

A Family

A family-led care provider you can trust

At A1 Care, we believe there is truly no place like home.

We are an award-winning, family-led home care provider dedicated to supporting older and vulnerable people to live safely, comfortably, and independently in their own homes.

From the very beginning, our focus has been simple: to deliver high-quality, person-centred care with dignity, respect, and compassion at its heart.

A Vision

Born from a genuine desire to help

A1 Care was founded in Bournemouth with a clear purpose — to raise the standard of home care by putting people first.

We saw too many individuals treated as numbers rather than people, and we knew care could and should be delivered better.

Today, we support individuals and families across Dorset, Hampshire, Wiltshire, and Northern Ireland (Lisburn), providing care that is personalised, reliable, and delivered by professionals who genuinely care.

Passion

Our people make the difference

We firmly believe that great care starts with great people.

That’s why we invest heavily in:

  • Careful recruitment and safer-recruitment checks
  • Ongoing training and competency assessments
  • Strong leadership, supervision, and continuous support

Our team is driven by passion and an exceptional eye for detail, ensuring every aspect of care is delivered to the highest standard.

We treat both our clients and our carers as part of the A1 Care family, never as numbers, but as individuals who deserve respect, understanding, and genuine care.

Every carer is selected not only for their skills, but also for their values, empathy, and commitment to delivering outstanding, person-centred care.

Reputation

A reputation built on quality, trust, and innovation

Over the years, our commitment to excellence has been recognised through:

• Being ranked among the Top 20 Home Care Providers in the South West for four consecutive years
• Care Innovation Award recognition for our forward-thinking approach to care and technology
• Consistently positive client and family reviews;
• A ‘Good’ rating from the Care Quality Commission (CQC)

These recognitions reflect not only the quality of our care, but also our passion for innovation and technology. We continuously invest in modern care systems and digital solutions that enhance transparency, safety, and real-time oversight, ensuring our clients receive care that is both compassionate and consistently monitored.

Above all, these achievements reflect what matters most to us — the satisfaction, safety, and wellbeing of the people we support.

Recognition

What the others say about us?

A1 Care praised for putting heart into home care across Dorset and Hampshire

This article highlights A1 Care’s person-centred approach and strong family values, focusing on compassionate care delivered across Dorset and Hampshire.

It recognises the A1 Care’s commitment to dignity, respect, and supporting people to remain independent in their own homes.

🔗 https://www.bournemouthecho.co.uk/news/25326457.a1-care-putting-heart-home-care-across-dorset-hampshire/

Bournemouth care provider recognised as one of the town’s leading home care services

The Bournemouth Echo recognises A1 Care as a standout local care provider, trusted by families for the quality and reliability of its services.

The feature reflects A1 Care’s growing reputation for professionalism, consistency, and positive community impact.

🔗 https://www.bournemouthecho.co.uk/news/24996296.bournemouth-care-provider-named-best-town/

A1 Care named among the South West’s best home care providers

This article confirms A1 Care’s inclusion among the South West’s leading home care providers, based on quality, reviews, and service standards.

It reinforces the A1 Care's strong performance in a highly competitive care sector.

🔗 https://www.bournemouthecho.co.uk/news/25250045.a1-care-named-among-south-wests-best-care-providers/

Bournemouth home care agency ranked in the Top 20 providers in the South West

The Echo reports on A1 Care achieving a Top 20 ranking across the South West, recognising excellence in home care delivery.

The article highlights sustained quality, positive feedback from families, and strong leadership within the organisation.

🔗 https://www.bournemouthecho.co.uk/news/24435429.bournemouth-care-home-agency-top-20-south-west/

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